1. How do I apply for a Maybank Credit Card?
  2. What are the qualifications and requirments when I apply for a Maybank Credit Card?
  3. How many supplementary cards can I apply for?
  4. How many days will it take to process my Maybank Credit Card application?
  5. If my application is approved, how many days will it take before I receive my Maybank Credit Card?
  6. How will I know my statement date and payment due date?
  7. When do I get my statement of account?
  8. How much is my minimum payment due?
  9. How do I pay for my credit card bill?
  10. How do I use the cash advance facility?
  11. How do I report any error or questions about my bill?
  12. How do I report a lost card and request for its replacement?
  13. Why is my credit card being declined everytime it is swiped?
  14. Majority of the credit cards donít have an EMV Chip, why does Maybank Credit Card have one?
  15. What is the difference between MasterCard and Visa?
  16. A person claiming to be a Maybank employee called and requested me to surrender my credit card or divulge my credit card number, will I continue engaging with this person?
  17. How can I change my credit limit?
  18. How can I upgrade/downgrade my card type?

1. How do I apply for a Maybank Credit Card?

  • Go to any Maybank branches and fill-out a credit card application form. You may submit to the branch nearest you.
  • You may call our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888 and we will have one of our authorized representatives get in touch with you to get your customer details.
  • You may also send an email to cardcs@maybank.com.ph


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2. What are the qualifications and requirments when I apply for a Maybank Credit Card?

Qualifications

  • You must be a resident of the Republic of the Philippines
  • Between 21 to 65 years of age
  • Gross Annual Income of
    • Php 150,000.00 for Classic/Standard
    • Php 450,000.00 for Gold
    • Php 1,000,000.00 for Platinum

Requirements

  • Photocopy of any of the following IDs
    • Passport
    • Driver's License
    • Company ID
    • TIN ID Card
    • SSS ID
    • GSIS ID
    • Other Government Issued IDs
  • Proof of Income
    1. Employed
      1. Latest Income Tax Return (ITR) with Bank/BIR Stamp / or BIR Form 2316
      2. Payslips received within the past three months
      3. Original Certificate of Employment
      4. Active credit card number to be declared in the application form
    2. Self-Employed
      1. DTI or SEC Registration
      2. Latest Audited Financial Statements (AFS) with Bank/BIR Stam
      3. Latest Income Tax Return (ITR) with Bank/BIR Stamp
      4. Active credit card number to be declared in the application form



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3. How many supplementary cards can I apply for?
You can have up to 4 supplementary cards.

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4. How many days will it take to process my Maybank Credit Card application?
Your credit card application will be processed within 10 banking days upon submission of complete documentary requirements.

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5. If my application is approved, how many days will it take before I receive my Maybank Credit Card?
Please allow us 10 banking days to deliver your card. Please note that if you are not around to receive the card, please leave an authorization letter along with a photocopy of your ID. Please note that we will only leave the card with your authorized representative upon presentation of their Valid ID.

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6. How will I know my statement date and payment due date?

Your statement date will be indicated in the welcome pack once you receive your credit card. Kindly take note of it. Your Due Date will be 20 days after your statement date.

Example:
Thus if you make a purchase on May 16 and your statement date is every 26th of the month, you have to pay for your balance on or before June 30.



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7. When do I get my statement of account?
Your statement of account will be delivered to you within 10 banking days after your statement date.

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8. How much is my minimum payment due?
Minimum payment due is 5% of the total amount due or Php 500.00 whichever is higher.

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9. How do I pay for my credit card bill?

  • You may pay your credit card bills at any Maybank branches nationwide. Kindly check our website for a complete list of Maybank branch locations.
  • If you have a Maybank Account, you may enroll for an Auto Debit Account arrangement.
  • You may also pay through any BancNet ATM or BancNetOnline.


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10. How do I use the cash advance facility?
You may visit any Maybank branches for cash advance transactions. Please bring a valid ID for verification and fill out an application form for Cash Advance. Your card's EMV-chip will be read by the credit card terminal. You will receive your cash advance once transaction is successful.

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11. How do I report any error or questions about my bill?
Any inquiries, errors or disputed transactions in the Statement of Account should be reported immediately by calling our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888.

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12. How do I report a lost card and request for its replacement?
Report lost or stolen credit card immediately by calling our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888.

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13. Why is my credit card being declined everytime it is swiped?

  • Maybank Credit Cards are delivered on a deactivated state to protect cardholders from possible card interception, kindly call our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888 to activate it.
  • If your card is activated and used for a considerable amount of time, you may have not settled your credit card by paying the minimum due amount or your balance.
  • You may have used your credit card in excess of your credit limit.


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14. Majority of the credit cards donít have an EMV Chip, why does Maybank Credit Card have one?
The EMV Chip provides extra security as compared to the usual magnetic stripe in credit cards. Regularly ask the retailer's cashier to use the chip instead of swiping the magnetic strip of the card.

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15. What is the difference between MasterCard and Visa?
Both are accepted worldwide, the major difference between the two are the programs and promos you can enjoy everytime you use your card.

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16. A person claiming to be a Maybank employee called and requested me to surrender my credit card or divulge my credit card number, will I continue engaging with this person?
Maybank representatives do not call cardholders to surrender their cards or ask for the credit card number. Kindly report this incident to our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888.

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17. How can I change my credit limit?
If you want to change your credit limit kindly call our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888. Request will be subject for evaluation.

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18. How can I upgrade/downgrade my card type?

If you wish to move to a higher or lower card type, kindly call our 24/7 Maybank Customer Service Hotline at 588-3888 or PLDT Domestic Toll Free number at 1-800-10-588-3888. Request will be subject to evaluation.



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